Order Processing Time
Orders usually ship 24-48 hours after the order is placed. These orders may require a 1 - 2 business day order processing time, but we try our best to ship the same day. Order processing time is not included in the estimated shipping times.
Additionally, order processing and delivery may be longer during peak holiday seasons, such as Mother's Day or Christmas, or immediately after a popular promotion. This is due to the increase in orders during these periods. If you have questions concerning when ordering, please email us at firstname.lastname@example.org
FedEx may ship Economy packages to a post office near your address and the U.S. Postal Service then delivers them. If you would prefer not to have the USPS deliver your orders, please choose a different carrier at checkout.
Shipping Cut-Off Times
Most orders will be processed within 4 hours of the time the order was placed. Orders placed after 2 PM Eastern Time (ET) may not be processed until the next business day. We do our best to get your order processed and shipping the same business day.
National Holidays and Express Delivery
Pure Scentsations Candle Company cannot ship packages on days that are US national holidays. The following dates are affected:
Monday, May 28 (Memorial Day)
Wednesday, July 4 (Independence Day)
Monday, September 3 (Labor Day)
Thursday, November 22 (Thanksgiving Day)
Monday, December 24 (Chrismas Eve)
Tuesday, December 25 (Christmas Day)
Tuesday, January 1 (New Years Day 2018)
Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.
Please remember that because they are custom orders, they may take up to 2 business days to complete. All estimated shipping ranges do not include order processing. FedEx does not ship to PO Boxes (sorry!)
We currently use Shopify's built-in shipping calculator to determine shipping costs. Our method of calculating shipping is subject to change without notice.
Shipping Charge Disclaimer
Shipping charges and terms are subject to change without notice.
We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address. This currently only includes sales within the state of Virginia.